If you’re thinking about placing an order, please read through out FAQ’s! We get a lot of the same questions, so we thought posting the answers here would help! Of course, we always love chatting, too! If you have a question and don’t see the answer here- shoot us a message on Facebook, or email us at rusticmarine@gmail.com!
- Do you have a store?
Yes! Well, sort of. 🙂 We don’t have a big storefront in a shopping plaza… but we have added “the shed” to our property for you to come shop in person! Because the shed is here at our home, we are open just about all the time! We post open hours on our Facebook page each week. If you’d like to come on a day we didn’t post, please just shoot us a message! We are more than likely here, if we are here you are welcome! We are located on the border of Hartland/Fenton in Livingston County, Michigan.
- Do you keep products in stock/pre-made?
A lot of our larger items are made custom, by order. But, we try our best to keep everything else “in stock” so it is available to ship quickly, or for in person shopping.
- How long does each order take?
For our handmade items, we typically suggest a 1-2 week turnaround/build time. Although, we definitely try to have each order done in one week!
- Do you ship?
Yes! We can ship anywhere, really! If you go to the shop tab here on our site, you can place an item in your cart, and calculate shipping costs. Unfortunately, we don’t determine the prices, USPS does! When you calculate a shipping cost, your information is NOT sent to us! So, you can do so secretly, without worry of giving your personal information away! If you’d like a shipping quote for a custom item, feel free to email us! Also- we are noticing that if you are purchasing more than one item, it is often wanting to charge you shipping for EACH item. If you are ordering multiple items and the shipping cost seems high, please reach out to me so I can calculate the cost for you. We can typically ship all your items together and just charge shipping once!
- Where are you located? Can we pick up and skip the shipping if we’re local?
We’re located in Hartland, MI! And yes- we are always happy to save you the shipping and offer local pick ups! Our online shop should offer a “local pickup” option. If you don’t see it, shoot us a message and we can help get your order in and skip the shipping!
- Do you do custom items?
Sometimes! Please send us your ideas, inspo photos, and let’s chat! 🙂